Refund Policy
obtain a refund on a product that was delivered to you by online download, you must adhere to the following guidelines.
- All returns for downloaded software must be pre-authorized by CompuRx Infotech Pvt. Ltd. (CIPL) as described below. Your right to obtain a refund for downloaded software lasts only for a limited time. Your request for a Return Merchandise Authorization Number ("RMA number") must be made to CIPL Within 30 days of the date CIPL made the software available to you for download (the "Purchase Date"), and CIPL must receive, at its offices, your fully completed and signed Letter of Destruction ("Affidavit") within 35 days of the Purchase Date. No refund will be made until the Affidavit has been received by CIPL and if the time requirements described above are not met. CIPL is not responsible for lost or misdirected mail, delays for downloading, or other communication system delays.
- Products not purchased directly from CIPL must be returned to the place of purchase (Web store, etc.) and are subject to the return policies of the place of purchase.
- If a CD version of the software was purchased it must be returned in original resalable condition including hardware lock, packaging, documentation, warranty cards, manuals, and accessories as a part of this return process. CDs and hardware locks that are not returned in original condition will be charged a restocking fee. The freight charges for sending back the CD version will be borne by you.
- To receive a refund for downloaded software purchases from CIPL, you must obtain from CIPL a Letter of Destruction (described below), and complete and return the Affidavit to CIPL along with the manual and CD if the Download Kit was purchased. No credit will be issued for incomplete or non-CIPL component returns. You must also destroy all copies of the software you may have made or stored in any place, as well as uninstall the software from any computers owned or controlled by you where you have installed the software. Once you have returned the Letter of Destruction to CIPL (and the Download Kit, if applicable), all licenses you may have to use the software will be immediately terminated, and any further use of the software will be an infringement of copyrights as well as other intellectual property rights.
